Keep your background information ready
Keep a note of your qualifications, subjects studied and the programme you are considering. This gives the admissions team a starting point for explaining which requirements you need to check.
Ask the team to confirm eligibility for the current session, the application process and the documents required for your chosen route. If a result or document is still pending, explain that clearly and ask how it affects the process.
Ask for the details that affect your decision
Request the current written fee details, including any additional charges, and ask about payment and refund conditions. Confirm programme-specific approvals, important dates and practical-training requirements directly.
- Which documents are required, and when must they be submitted?
- What fees and additional charges apply to this programme?
- Which approval and affiliation documents can I review?
- What are the next steps after making an enquiry?
Keep a clear record of the answers
Write down the information you receive and identify anything that still needs confirmation. Where a detail affects your decision, request an official document or written clarification instead of relying only on a verbal estimate.
A useful enquiry should leave you with a clearer understanding of the process, not pressure to decide immediately. Review the information and return with any remaining questions.